Many passengers filed complaints once returning home from the cruise. They are starting to receive responses – this is one of them (some details not shown:

Re: Norwegian Sun Voyage of 3/16/2018


Thank you, once again, for choosing Norwegian Sun for your vacation at sea.

By now, you should have received the attached communication with our offer for your March 16th voyage. On Friday, April 6, 2018, we sent a letter to you offering a 100% future cruise credit based on your cruise fare paid, which can apply toward another cruise of your choice from now through March 31, 2023.

To use your future cruise credits, please contact your travel professional or our reservations department at 1(800) 327-7030, and refer to your identification numbers at the time of booking. The numbers and amounts are as follows:

XXXXXX ID#11111111 and XXXXXXXX ID#11111111 $X,XXX.XX per person.

Please note cruise credits are non-transferable, and have no cash value. They cannot be applied to government taxes and fees, airfare, insurance, hotel packages, and other add-ons. They are not combinable with other cruise credits or fare reduction coupons. Commission is based on the discounted fare. We are unable to honor your request for monetary or additional compensation.

We look forward to welcoming you aboard any one of our vessels soon.


Andriea Pollard
Guest Relations

Case: 111111111

Note: nothing was attached, and the original correspondence went to the travel agent.